Hotels & boutique hotels
Consistent information, organised requests and more time for the front desk.
Hospitality, made personal
Every guest cared for.Every stay made more valuable.
Velya is the AI concierge that truly knows your property. It answers 24/7, captures requests and recommends the right services in your hospitality style.
Instant access · No card required
- Guest link
- Website widget
- One dashboard
Villa Aurora
Concierge online
Guest
Can we arrive after 8 pm? And do you offer a transfer from Naples?Velya Concierge
Of course. After 8 pm we’ll send you the self check-in instructions. I can also request a private transfer from Naples—would you like to share your arrival time?Ask Velya anything…
New request
Transfer from Naples
Evening arrival · To confirm
One platform, many ways to host
Built for hospitality, not for one category.
From a hotel room to a campsite pitch, Velya adapts information, tone and services to your experience.
Vacation rentals & Airbnb
Check-in, house rules and local tips available at any time.
B&Bs & farm stays
Authentic hospitality even when you cannot reply right away.
Campsites & glamping
Clear services, activities and directions for an easier stay.
More time for hospitality
Fewer repeated messages. More attention where it matters.
Velya turns your property knowledge into useful answers and concrete actions.
01
Reliable answers, 24/7
Times, parking, Wi-Fi, policies and tips—always based on your information.
02
Requests already organised
Transfers, cancellations and special needs arrive in one clear inbox.
03
Services guests discover
Experiences and extras are suggested when they are genuinely relevant.
Easy to activate
From your knowledge to a concierge in three steps.
Set it up once, improve it over time and always stay in control.
01
Describe your property
Add your profile, times, policies, services and the tone you want to use.
02
Share Velya
Use the link in OTA messages or add the widget to your website.
03
Manage what matters
Follow conversations and requests in the dashboard, stepping in when needed.
Everything in one place
A concierge that informs, listens and takes action.
Not a generic FAQ: a guest touchpoint built around your property.
Get startedKnowledge base
One source for consistent answers about the stay, rules and local area.
Dedicated guest chat
A simple link to share before, during and after every stay.
Embeddable widget
Bring the concierge to your website with one script.
Request inbox
Turn conversations into trackable actions for your team.
Service catalogue
Present transfers, experiences and extras at the right moment.
Human handoff
The concierge gathers context and involves staff when needed.
Share the concierge wherever you already speak with guests
BookingAirbnbWhatsAppEmailWebsite
Frequently asked questions
Everything you need to get started.
01Does Velya replace staff?
No. It handles recurring questions and captures requests, so staff can focus on moments that need a human touch.
02Can I control what it says?
Yes. Answers are based on the profile, knowledge base and services configured by your property.
03Do I need to change my PMS or website?
No. You can start with a simple link. The website widget is optional and integrates with one script.
04Is it suitable for small properties?
Yes. Velya is useful whether you manage one rental or a property with an organised team.
05Which languages can guests use?
The concierge recognises the guest’s language and replies accordingly while preserving your property information.
Your hospitality, always present
Start giving better answers before check-in.
Create your property, configure the concierge and share it with your first guests.